In early February 2012 Russian dealers Jaguar Land Rover Russia met with leading design engineers legendary brands that are specifically come from the company’s headquarters in the UK.A group of leading engineers in the ten people who are responsible for the overall quality of vehicles, setting the transmission quality of the chassis, electronics reliability, Webasto and service in general, arrived in Moscow earlier this month to learn about the needs and wishes of clients, evaluate the effectiveness of the changes in the technical characteristics of vehicles, as well as share their vision of trends and technical aspects of adapting products to the Russian market.
In the framework of the visit was prepared by a rather busy schedule of meetings: professionals able to communicate with most of the official dealers of Jaguar, Land Rover. First of all engineers and designers interested in leading technical problems, the timing of repair, as well as the degree of availability of diagnostic tools. Particular attention was paid to the opinion of dealers on the causes of malfunctions and actions that contribute to improving and strengthening mutual communications.
All voiced questions were taken in the work and will be implemented at the highest level in the near future.
Such visits engineers – is an annual process that has allowed to significantly improve product quality Jaguar Land Rover cars and the most adapted for operation in Russian conditions.
As we know, Jaguar Land Rover Russia has many plans and ideas for 2012, as a key project for the next 5 years is the “acceleration strategy”, which includes three three main areas: “Excellent Products”, “Excellent Service”, ” An excellent staff. ” Increase capacity and quality of dealer development partners are the most important strategic objectives, and customer focus and high level of customer satisfaction are key components of the program. In order to effectively implement this strategy and achieve a high level of customer satisfaction the company’s products each year occur consultation with design engineers from the UK. Work closely with the UK dealer network helps manufacturers to improve car premium segment and develop services and offers to its customers.
Source: http://www.landrover.com/ru/ru/lr/about-land-rover/news/engineers-visit/
